Privacy Policy

Last Updated: 4 September 2026

1. Introduction

Welcome to Nexara ("Nexara", "we", "our", or "us").

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access:

• www.playnexara.com
• app.playnexara.com
• Any associated Nexara game, service, application, or platform

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our services.

2. Who We Are

Nexara is an online multiplayer strategy game and related digital services.

For privacy-related enquiries, you may contact us at:

Email: privacy@playnexara.com

3. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Username
• Account credentials
• Communication preferences
• Customer support requests
• Feedback and survey responses

Information Collected Automatically

When you access our website or game services, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Login timestamps
• Gameplay activity
• Session information
• Error logs
• Website usage statistics

Information From Third-Party Login Providers

If you choose to sign in through external authentication providers, such as:

• Google
• Discord

we may receive:

• Account identifier
• Email address
• Display name
• Profile image (if provided by the service)

We do not receive or store your Google or Discord passwords.

4. How We Use Your Information

We may use your information to:

• Create and manage player accounts
• Authenticate users
• Provide game services
• Operate multiplayer features
• Process transactions
• Communicate service updates
• Respond to support requests
• Improve gameplay experiences
• Detect cheating, fraud, or abuse
• Monitor performance and security
• Comply with legal obligations

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Keep users logged in
• Remember preferences
• Improve performance
• Measure website traffic
• Diagnose technical issues

You may control cookie settings through your browser.

Some features may not function correctly if cookies are disabled.

6. Analytics and Monitoring

We may use third-party tools to help monitor and improve our services.

These services may collect technical information such as:

• Device type
• Browser information
• Session duration
• Crash reports
• Error logs
• Performance metrics

This information is used solely to improve service reliability, security, and user experience.

7. Payments and Purchases

If Nexara offers premium content, subscriptions, virtual currencies, or digital items, payments may be processed through third-party payment providers.

We do not store full credit card details on Nexara servers.

Payment information is handled by the applicable payment processor in accordance with their privacy and security practices.

8. Sharing Information

We do not sell personal information.

We may share information with:

Service Providers

Including providers that support:

• Hosting
• Authentication
• Analytics
• Customer support
• Payment processing

Legal Requirements

We may disclose information when required to:

• Comply with applicable laws
• Respond to legal requests
• Protect our rights
• Protect our users
• Investigate fraud, abuse, or security incidents

Business Transfers

If Nexara is acquired, merged, or transferred, user information may be transferred as part of that transaction subject to applicable laws.

9. Data Security

We implement reasonable technical and organisational measures to protect information from:

• Unauthorised access
• Disclosure
• Alteration
• Destruction
• Misuse

However, no internet-based system can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials confidential.

10. Data Retention

We retain personal information only for as long as necessary to:

• Operate the game
• Provide services
• Resolve disputes
• Enforce agreements
• Meet legal obligations

Inactive accounts may be retained for operational, support, fraud prevention, or legal purposes.

11. Children's Privacy

Nexara is not directed toward children under the age of 13.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to remove that information.

Parents or guardians who believe a child has provided information should contact us.

12. Your Rights

Depending on your location, you may have rights relating to your personal information, including:

• Access to your information
• Correction of inaccurate information
• Deletion requests
• Restriction of processing
• Objection to processing
• Data portability where applicable

Requests may be submitted to: privacy@playnexara.com

13. Account Deletion

Players may request deletion of their account by contacting: privacy@playnexara.com

We may retain limited information where required for:

• Legal obligations
• Fraud prevention
• Security investigations
• Financial record keeping

14. International Users

Your information may be processed and stored in countries where our hosting providers, service providers, or infrastructure partners operate.

By using Nexara, you consent to such transfers as permitted by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes may be notified through:

• Website announcements
• Email notifications
• In-game notices

The updated version will replace all previous versions upon publication.

16. Contact Us

For privacy enquiries, access requests, or information correction requests:

Nexara Privacy Team
Email: privacy@playnexara.com
Website: https://www.playnexara.com

Nexara is committed to protecting player privacy while providing a secure, fair, and enjoyable gaming experience.